Frequently Asked Questions
Everything you need to know about our equipment supply services
What types of equipment do you supply?
We supply a comprehensive range of equipment across four main categories: Housing and Construction Equipment, Networking Infrastructure, Marine Vessels Equipment, and Rig Equipment. This includes everything from construction machinery to specialized rig components and vessel spare parts. All our equipment meets international safety and quality standards.
What is your ordering process?
Our ordering process involves: 1) Initial consultation to understand your requirements, 2) Detailed quotation with specifications and pricing, 3) Order confirmation and documentation, 4) Quality inspection and testing, 5) Shipping arrangement and delivery coordination. We provide regular updates throughout the process and maintain complete transparency.
How do you handle international shipping?
We manage international shipping through trusted logistics partners and can handle all customs documentation. Our shipping solutions include sea freight, air freight, and specialized transport for oversized equipment. We provide real-time tracking and ensure all necessary certifications and documentation are in order for smooth customs clearance.
Do you provide technical support and documentation?
Yes, we provide comprehensive technical support and documentation for all our equipment. This includes detailed specifications, operation manuals, maintenance guides, and safety documentation. Our technical team is available for consultation during installation and can provide guidance on equipment operation and maintenance.
What quality standards do your products meet?
All our equipment meets international quality standards including ISO certifications, industry-specific requirements, and regional safety regulations. We source from certified manufacturers and conduct thorough quality inspections before shipment. Each piece of equipment comes with necessary certification and compliance documentation.
Can you supply custom or specialized equipment?
Yes, we can source and supply custom or specialized equipment based on your specific requirements. Our network of manufacturers and suppliers allows us to fulfill unique specifications. We work closely with clients to understand their needs and ensure the equipment meets all technical requirements and safety standards.
What are your payment terms?
We offer flexible payment terms including letter of credit (LC), wire transfer, and other international payment methods. Payment terms are discussed during the quotation phase and typically include a deposit with order placement and the balance before shipment. We can customize payment schedules for large orders or long-term supply contracts.
What are your delivery timeframes?
Delivery timeframes vary depending on equipment type, quantity, and destination. Standard items typically ship within 2-4 weeks, while specialized equipment may require 6-12 weeks. We provide detailed delivery schedules during the quotation phase and keep you updated throughout the process. Emergency shipping options are available for urgent requirements.